Work has become digital, team based, and is conducted within collaborative engagement services such as Slack. And now at the engagement layer, they have Slack, a leading team messaging service that will emerge as the user interface for Salesforce's applications.Ĭontrolling the stack matters because it:

At the application layer, Salesforce has its CRM, Service, and Marketing offerings, all leading apps in their respective domains. At the data layer, Mulesoft and Customer 360 enable enterprises to unify data within Salesforce and make it available to other layers of the stack. In buying Slack, Salesforce now controls all three layers of the modern tech stack (i.e. Pros - The reasons Slack is a critical acquisition for Salesforce Was it worth it? Did Salesforce pay too much? Here's my take on the pros and cons of the deal.

Salesforce's acquisition of Slack this week for $27.7B is a blockbuster that both the tech community and Wall Street have been dissecting since its announcement on Tuesday.

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