Use the message box that appears at your click.Choose the review you wish to respond to, and click on “Reply.”.Click on “Reviews” from the left navigation bar.So, if you see a manageable negative review, you must plan to respond publically.įollow these steps to respond to Google reviews through your desktop directly: So, in many cases, you can plan a strategic public response that works in your favor.ĭirect responses to negative hotel reviews “appears positively related to the consumer’s view of the hotel, as measured by increases in the TripAdvisor score.” Users love to read empathizing and witty responses from brands, and they appreciate your transparency.

Strategize and Publically Respond to a Google Review Here’s an example of a business requesting a 1:1 conversation to resolve a bad review: 2. So, let’s understand each of these cases in the points below.

If it is a genuine mistake, show concern and assure the customer a good experience.

If the negative review is a little defaming and may tarnish your reputation, plan for a 1:1 conversation.

If the negative review is mild and isn’t defaming your brand, you can continue the conversation on GMB publically.

This response can be around several considerations like: Moreover, it is crucial to create a strategic response. So, you must assess the customer’s sentiment behind the review. And other customers might follow his lead. This could agitate the customer to respond with more negative comments. And if you write a defensive response, it would add fuel to the fire. Negative reviews in GMB can have a critical influence online. Evaluate the Negative Review for a Strategic Response

So, here we bring you tips on: How to Respond to Negative Reviews in Google My Businessġ.

Moreover, 89% of consumers are delighted to read a business’s response to a user review. Appreciating positive reviews to build customer relationships.Responding strategically to the negative reviews,.However, you must also draw the right value from your Google reviews. So, it is important to keep welcoming Google reviews. Google reviews become all the more crucial for local businesses, and they have a say in your rankings for local searches. Moreover, Google reviews are capable of making and breaking your business. Today, 79% of consumers trust user reviews when learning about products or businesses. Tips to Professionally Respond to Google My Business Reviews How to Respond to Positive & Negative Reviews in Google My Business

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